Submitted on Tue 09 Jan 2024
We've got some exciting news to share with you. Brace yourselves for the launch of our latest survey, 'The Great Big Recruitment Industry Survey: Contact Centre Edition'. We interviewed contact centre managers from various organisations, digging deep into their experiences, frustrations, and predictions.
The results? Mind-blowingly fascinating insights that shine a bright spotlight on the daily challenges faced by the industry.
Some results were expected, others surprising, but what remained consistent was the desire to lead high-performing teams despite the ever-changing landscapes, challenges, and working environments. This journey takes us into a whirlwind of tightening budgets, rising expectations, and the epic battle of office-based vs. home-based work. So buckle up, as we dive into the hottest industry trends and secrets!
Download 'The Great Big Recruitment Industry Survey: Contact Centre Edition survey now to uncover:
1. Contact Centre Realities - From Frustrations to Predictions
This survey takes a peek into the minds of contact centre managers, exposing their experiences, frustrations, and crystal ball predictions. We’re sharing ALL the juicy details that highlight the day-to-day challenges faced by the industry and give you a glimpse of what the future holds in this ever-evolving landscape.
2. The Pursuit of High-Performance Amidst Chaos
In the world of constantly changing landscapes, challenges, and working environments, one thing stands tall and strong – the desire to build high-performing teams. We explore how contact centre managers are tackling the chaos head-on, striving for excellence even in the face of tightening budgets and climbing expectations.
3. The Great Workplace Debate - Office-Based Vs. Home-Based Work
Ah, the battle for work-life balance and productivity continues! As organisations push for more office-based work, employees yearn for the comforts of home-based work. What's the solution to this age-old conflict? We dig deep into the changing workplace landscape and explore the impact of mandating set office-based days.
Are you ready to arm yourself with the power of industry insights?
The Outsourced Recruitment Company – Making people enjoy the recruitment experience again
Sydney Recruitment Agency specialising in Recruitment Process Outsourcing (RPO), Managed Services (MSP), Operations Outsourcing and Recruitment in Sales and Marketing, Finance, Payroll, Contact Centres and more.
