Case Studies
The Outsourced Recruitment Company is more than just a recruitment agency. We are a genuine recruitment partner, delivering innovative, Agile solutions, deep market knowledge and a level of service that surpasses expectations. We exist to make people enjoy the recruitment experience again. Lets TORC about some of the times we made that happen.
Contact Centre rejuvenation
The main contact centre of a global financial services company was experiencing high turnover, low engagement and excessive absenteeism within its temporary staff. TORC implemented our 5 step program and had a huge impact. The results are impressive.
Fraud Team needing innovative approach
An Australian payments technology company have multiple teams of Fraud Officers who respond to queries from customers experiencing various levels of fraud. They were experiencing issues with sourcing talented individuals for their teams which, combined with staff churn, was impacting service levels.
Sales and service team managed services
One of Australia's most innovative lenders were experiencing considerable growth. As one of Australia’s leading fintech’s, offering online personal loans and great service, demand for their products was outstripping their ability to service them. They engaged The Outsourced Recruitment Company to help find a solution via a managed services model.
Data entry managed services
As one of the worlds leading waste management companies, our client have a large workforce and fluctuating workloads. The Outsourced Recruitment Company were approached to assist with a backlog of data entry work that the company's own team were unable to complete that was causing significant issues with the quality of data.
Agile RPO
A long term client faced an issue. They had a large backlog of roles and the TA team was stretched too thin. They couldn’t get their heads above water due to the backlog. they were unable to release further budget to fill the roles via traditional recruitment agency channels.
Start-up RPO
A new player in the Australian lending sector planned massive expansion following several rounds of funding. With only 9 full time staff and growth plans far exceeding this, they needed a recruitment partner to act as their talent acquisition team to help hire all of their resources as they grew.
From Broken to Backlog-Free: How an Agile RPO Cleared a 12-Month Hiring Backlog and Cut Time-to-Fill by 90%
An Australian fleet management and vehicle leasing business was heading into a multi-year growth phase but had no internal recruitment function. A single external recruiter was reactively advertising roles and forwarding raw application lists to hiring managers, with no proactive sourcing or pipelining. Roles sat open for 12+ months, backlogs grew faster than they could be cleared, and hiring had become a brake on the business. After scoping the challenge, the client evaluated RPO companies that could carry the load without the cost and lead time of building an internal function from scratch, and chose TORC's Agile RPO services Australia model, starting with a six-month trial. Unlike traditional RPO staffing companies, TORC embedded a dedicated Account Manager on-site, white-labelled under the client's brand, email, and systems — indistinguishable from an internal team. Sourcing capacity flexed up and down with hiring peaks, covering everything from entry-level to Heads-of, plus specialist IT roles and managed agency relationships for niche hires. Hiring managers stopped triaging application lists and started receiving shortlists of three screened candidates with structured feedback loops, and every applicant received a response. The trial converted into an ongoing partnership, effectively becoming the client's talent acquisition function. The backlog was cleared, time-to-fill dropped 90%, 98 placements were made in a single year, and hiring manager confidence in the process was rebuilt. Performance is tracked on time-to-fill, candidate-per-role ratio, interview-to-placement ratio, and six-month probation pass rate — all aligned to what matters most to the business. For any organisation weighing up RPO Sydney partners or comparing RPO companies across the country, TORC is, in the client's own words, the partner they'd recommend to any business needing to rapidly scale, rebuild a broken recruitment process, or add a professional extension to their internal team.
