Case Studies

The Outsourced Recruitment Company is more than just a recruitment agency. We are a genuine recruitment partner, delivering innovative, Agile solutions, deep market knowledge and a level of service that surpasses expectations. We exist to make people enjoy the recruitment experience again. Lets TORC about some of the times we made that happen.

Contact Centre rejuvenation

The main contact centre of a global financial services company was experiencing high turnover, low engagement and excessive absenteeism within its temporary staff. TORC implemented our 5 step program and had a huge impact. The results are impressive.

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Fraud Team needing innovative approach

An Australian payments technology company have multiple teams of Fraud Officers who respond to queries from customers experiencing various levels of fraud. They were experiencing issues with sourcing talented individuals for their teams which, combined with staff churn, was impacting service levels.

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Sales and service team managed services

One of Australia's most innovative lenders were experiencing considerable growth. As one of Australia’s leading fintech’s, offering online personal loans and great service, demand for their products was outstripping their ability to service them. They engaged The Outsourced Recruitment Company to help find a solution via a managed services model.

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Data entry managed services

As one of the worlds leading waste management companies, our client have a large workforce and fluctuating workloads. The Outsourced Recruitment Company were approached to assist with a backlog of data entry work that the company's own team were unable to complete that was causing significant issues with the quality of data.

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Agile RPO

A long term client faced an issue. They had a large backlog of roles and the TA team was stretched too thin. They couldn’t get their heads above water due to the backlog. they were unable to release further budget to fill the roles via traditional recruitment agency channels.

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Start-up RPO

A new player in the Australian lending sector planned massive expansion following several rounds of funding. With only 9 full time staff and growth plans far exceeding this, they needed a recruitment partner to act as their talent acquisition team to help hire all of their resources as they grew.

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